Terms of Use and User Agreement

CraftsBazaar provides an experience of timeless, ageless, eternal magnificence of the rich heritage of India. At CraftsBazaar.com (Website), we endeavor to bring you exclusive and direct reach to artists and their creations of a range of products and art works. PrimaSource Products & Solutions Pvt. Ltd. (Company) provides you the access to CraftsBazaar.com subject to the conditions set out in this Agreement.

CraftsBazaar.com – An Online Marketplace Platform:

CraftsBazaar.com is an online platform where sellers and buyers meet to purchase or sell handmade and handcrafted goods at a pre-determined price. CraftsBazaar.com is not directly involved in the transaction between buyers and sellers, therefore has no control over the quality, safety, morality or legality of any aspect of the products listed, the truth or accuracy of the listings, the ability of sellers to sell products or the ability of buyers to pay for products.

CraftsBazaar.com cannot check users or information provided by users. CraftsBazaar.com does not screen users’ identity and their information and it is not responsible or liable for any content posted by users. CraftsBazaar.com will not be responsible for claims, liabilities, losses, costs, fees, expenses, obligations and causes of action resulting from defects or alleged defects of any item sold.

User Agreement:

By using the CraftsBazaar.com, you agree to be bound by the conditions set out herein under. This section of the Terms of Use is an electronic record in terms of Information Technology Act, 2000 and rules as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This User Agreement governs the use of craftsbazaar.com and by using the services of craftsbazaar.com you are deemed to have accepted the terms and conditions as listed in this user agreement. This Agreement contains policies and terms and conditions that are applicable to any person who may access or use craftsbazaar.com, and you hereby agree and acknowledge to be bound by the terms of this Agreement.

Modification of the Agreement:

CraftsBazaar reserves the right to change this Website and/or modify the Terms of Use of the site without any prior notification to you. It also reserves the right to deny access to anyone who the Company believes has violated the provisions of this agreement. You can access the latest version of this Agreement at any given time on craftsbazaar.com. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms of Use of this site. You also accept and agree to be bound by CraftsBazaar’s Rules and Policies for Sellers and Buyers as provided from time to time under Policies for Sellers and Polices for Buyers mentioned on this site.

CraftsBazaar User Registration:

Your “user Information" is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. It is your sole responsibility to maintain the secrecy and confidentiality of your username and password. We will protect Your User Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and you agree to accept responsibility for all activities that occur under Your Account or Password. CraftsBazaar shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately through the address provided below. If CraftsBazaar has reason to believe that there is likely to be a breach of security or misuse of the CraftsBazaar Site, we may require you to change your password or we may suspend your account without any liability to CraftsBazaar.

You also agree:

  • that your sole purpose of registering or using the Website is to buy or sell Indian handicraft, handmade and ethnic products or such products as may be specifically notified by the Company on the Website from time to time (that are permitted to be bought and sold under applicable law) and you shall not use this Website for any other purpose including for selling or buying products other than as mentioned above or products that are not allowed under applicable law to be sold or bought by you in any manner.
  • to provide true, correct and complete information while registering or for any other purpose when prompted to do so on the Website.
  • that you are responsible to maintain and promptly update the information provided while registering or for any other purpose on the Website to ensure that the information provided by you is true, accurate, current and complete at all times. If you provide any information that is untrue, inaccurate, not current or incomplete or CraftsBazaar has reasonable grounds to deduce that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, CraftsBazaar reserves the right to indefinitely suspend or terminate or block your use or access to the Website in any manner whatsoever.


User Obligations:

You agree, understand and acknowledge that CraftsBazaar.com is an online platform that enables you to sell or buy products listed on the Website at the price indicated therein. You further agree and acknowledge that CraftsBazaar is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the Website. Accordingly, the contract of sale of products on the Website shall be a strictly bipartite contract between buyers and sellers on CraftsBazaar.com.

All terms and conditions of delivery, payment, etc. between the buyer and the seller shall be independently agreed with the other users of the Website with whom you are entering into a transaction. CraftsBazaar is only a medium, which is used as a platform by Users to display products or provide information for the purpose of selling their products so that such information can be discovered and read by other Users of the Website who may wish to purchase such items from such Users.

You agree and undertake not to, display, upload, modify, publish, update or share any information or list any information or product that:

    • belongs to another person and to which You do not have any right to;
    • is grossly harmful, harassing, blasphemous, defamatory, obscene,
    • is pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women";
    • harm minors in any way;
    • infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items;
    • violates any law for the time being in force;
    • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
    • shall not be false, inaccurate or misleading;
    • shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force;
    • may give rise to liability on part of CraftsBazaar or the Company or cause any hindrance (in whole or in part) with respect to the services of ISPs or other suppliers of the Website or the Company; and

In case of any violation of the above provisions, CraftsBazaar has the right to immediately terminate the access or usage rights of the user to the Website without any notice and all such information that is displayed or submitted on the Website will be immediately removed. You will be responsible to keep the back-up of your information and data and you agree that CraftsBazaar will not be expected to keep the back-up of your information and data. You shall not attempt to or circumvent or manipulate any of the obligations conferred on you by this User Agreement. If such attempt is discovered, it will constitute sufficient ground for termination of access to the Website and also for taking appropriate legal action.

Seller Registration

If you want to sell your products on CraftsBazaar, you will be required to separately register as a Seller either as an Artisan, NGO or Supplier at the CraftsBazaar Seller Registration page on the Website. The seller shall provide complete details as required in the Seller registration process. There is no separate registration requirement for buyers other than being a user of the Website.

Website Content, Copyright and Rights:

Users of this Website may upload any content, post reviews, comments, send communication or any other information, as long as the content is not illegal, obscene, abusive, defamatory, invasive of privacy, infringing of intellectual property rights, or objectionable and does not consist of or contain software viruses, political campaigning, or any form of "spam." Any content you post or upload any material, you agree to grant the Company and its affiliates, a non-exclusive, royalty-free, irrevocable, perpetual and sub-licensable rights to use, reproduce, modify, publish, create derivative works from, distribute, and display such content on this Website or any other media. You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material.

You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you provide on or through the Website; that the content and material is accurate; use of the content and material you provide or upload does not breach any applicable policies or guidelines and will not cause injury to any person or entity; and the content is lawful. You agree to indemnify the Company, CraftsBazaar.com and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.

All material, including all text, images, designs, icons, photographs, programs, processes, technology, music or video clips and any other material, on CraftsBazaar.com, is the property of the Company, its affiliates or its content providers and is protected by India and international copyright laws.

Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of the Company’s or any third party's intellectual property rights. All rights, including copyright, in this Website are owned by or licensed to the Company or third party suppliers. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of the Company.

Consent and Privacy Policy:

The Privacy Policy as notified on this site governs the use of CraftsBazaar.com. By using this Website and/or by providing your personal information and data, you consent to the collection and use of such information on the Website and the Company.

The personal information and data provided to us by you during the course of usage of this Website will be treated as strictly confidential and in accordance with the Privacy Notice and applicable laws and regulations.

The Company may communicate with you by e-mail, SMS, phone call or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mail or phone calls from us with respect to your order.

The Company does not sell or rent or otherwise disclose your personal information to third parties for their marketing purposes without your explicit consent and the Company only uses your information in the manner described in the Privacy Policy. If you do not agree to your Information being transferred or used in this way please do not use the Website

Disclaimer:

This Website is only an online platform that enables you to purchase products listed on the Website at the price indicated therein and/or enables you to list your products for sale at a price decided by you. You further agree and acknowledge that CraftsBazaar.com or the Company is only a facilitator and is not and cannot be a party to or control in any manner of any transactions on the Website.

Users acknowledge and understand that all commercial and contractual terms are offered by and agreed to between buyers and sellers alone as per bipartite contractual obligations. The commercial and contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to items listed for sale. The Company does not have any control and neither does it determine or advise or in any way involves itself in the offering or acceptance of such commercial and contractual terms between buyers and sellers.

Users further acknowledge and undertake that they are using the services provided by the Website and transacting at your own risk and are using their judgment before entering into any transactions through the Website. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers of the products.

The Company shall not be liable for any errors or omissions whether on behalf of itself or third parties. The Company does not make any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product information, specifications, description) on the Website. All content, information, software, products, services and related graphics are provided on this Website, as is, without warranty of any kind. The Company does not implicitly or explicitly support or endorse the sale or purchase of any products on the Website. At no time shall any right, title or interest in the products sold through or displayed on the Website vest with the Company nor shall the Company have any obligations or liabilities in respect of any transactions on the Website.

The Company shall not responsible for unsatisfactory or delayed performance of sellers or damages or delays as a result of items being out of stock, or otherwise unavailable. All items offered by sellers are only for a restricted time and only for the available supply as offered by sellers.

Users acknowledge and understand that the Company lists large number of products for sale offered by sellers on CraftsBazaar.com and it is therefore, not possible for the Company to be aware of the content of each product listed for sale or each comment or review that is published and cannot control the information provided by other Users, which is made available on CraftsBazaar.com notwithstanding the Company's reasonable efforts.

In no event shall the Company, its affiliates or its suppliers, and service providers be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising (in any manner whatsoever, including but not limited to negligence) out of or in connection with the Website, services provided by the Logistics Partner or any other services.
The Company liability in any circumstance is limited to the amount of charges/ fees, if any, paid by the User to the Company. The Company, its associates, affiliates and service providers and technology partners make no representations or warranties about the accuracy, reliability, completeness, and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the Website or the Logistics Partner or Electronic Payment Facility will be error free and/or uninterrupted. The Company provides no guarantee to its Users in respect of the products sold on the Website.

The Company will not be held responsible for any delay or failure to comply with its obligations under these Terms of Use if the delay or failure arises from any cause, which is beyond its reasonable control.

Indemnity:

User of CraftsBazaar.com shall indemnify and hold harmless the Company, the Company’s parent, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms of Use or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party. 
You hereby expressly release the Company and/or it parent, its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

Breach:

In the event, an User breaches any of the provisions of the Terms of this Agreement including any of the rules and policies, documents, terms and conditions; the Company is unable to verify or authenticate any information provided by you; the Company believes that your actions may cause legal liability to the Company, other Users or yourself, the Company may at its sole discretion take such action as it deems fit including but not limited to cancellation of the Transaction or payments made, limit your activity, immediately remove your information or listings, or end your listing, warn other Users of your actions, and/or refuse to provide you with access to the Website or initiate any legal action it may deem fit.

Termination:

This User Agreement is effective unless and until terminated by either you or the Company. You may terminate this User Agreement at any time, provided that you discontinue any further use of CraftsBazaar.com Website. The Company may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to CraftsBazaar.com, Such termination will be without any liability to the Company. The Company’s right to any information provided by you, comments, reviews or any other data shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.

Governing Law and Jurisdiction:

These Terms of Use, policies, all rules and this agreement shall be governed and construed in accordance with the laws of India and the Courts in Bangalore shall have exclusive jurisdiction.

Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by the Company and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended time to time. The arbitration shall be held in Bangalore.

Entire Agreement:

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and the Company with respect to the Company’s Website and services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and the Company with respect to the Company’s Website and services.

This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Please write to us at support@craftsbazaar.com. for any further information and/or clarification of the Terms of Use or this User Agreement or for grievance or complaints or objections with respect to this Website.