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Policy For Sellers

This policy lists the conditions relating to the sale of products on CraftsBazaar.com (Website). This Website is owned and operated by Primasource Products & Solutions Pvt. Ltd. (Company).

CraftsBazaar.com – An Online Marketplace Platform:

CraftsBazaar.com is an online platform where Sellers and Buyers meet to purchase or sell handmade and handcrafted goods at a pre-determined price. CraftsBazaar.com is not directly involved in the transaction between Buyers and Sellers, therefore has no control over the quality, safety, morality or legality of any aspect of the products listed, the truth or accuracy of the listings, the ability of Sellers to sell products or the ability of Buyers to pay for products.

You agree and acknowledge that CraftsBazaar.com is only an online platform that enables you to list and sell products on the Website at the price determined by you and the Company charges a commission for services provided by it with respect to the sale. You further agree and acknowledge that CraftsBazaar.com or the Company is only a facilitator for executing the transaction between you and the Buyer and collection and remittance of the Order Value and is not and cannot be a party to or control in any manner of any transactions on the Website. All product information, listing, product liabilities arising from sale and use of your products is the responsibility of the Seller. The Seller is also responsible for providing accurate information about its products, packaging, invoicing, delivery and shipping to the Buyer. Any taxation related to the sale of your products like VAT, CST, etc. is the responsibility of the Seller.

 

Seller Registration:

If you want to sell your products on CraftsBazaar, you will be required to separately register as a Seller either as an Artisan, NGO or Supplier at the CraftsBazaar Seller Registration page on the Website. The Seller shall provide complete details as required in the Seller registration process.

The Sellers shall provide true, correct and duly authorized information and shall not be misleading, fraudulent, false, unauthorized and otherwise illegal. The Company has the right to suspend and/or terminate Seller Registration and the use of the Website by the Seller or may put the payment on hold with respect to such Seller. If the Company discovers or it is brought to the Company's notice that the aforesaid data is misleading or does not comply with the User Agreement and the rules and polices made thereunder and in such case the Seller shall also be liable for all the liabilities, risks, damages and consequences that may arise.

The Company may reinstate Seller’s Registration or remit the payments due to Seller subject to the Seller providing such information, documents and undergoing such verification as may be desired by the Company and as provided in the Terms of Use and the User Agreement.

Seller Obligations:

The obligations of the Seller are listed herein under:

    • Product Listing:

The Seller can list any number of products on CraftsBazaar.com and each product must be listed in an appropriate category on the Website. Seller agrees to maintain availability of stock and therefore ensure that the product listed for sale is available to be purchased by a Buyer and not list any product if the Seller is not in a position to deliver it immediately. Seller agrees not to list any product that is mass-produced and is not handmade and also not to lists any products that are set out in the list of Restricted Items and mentioned in Annexure 1 of this policy document.

    • Product Description

The Seller shall be responsible for providing information relating to the products listed on the Website for sale. The Seller undertakes that all such information, including product images, title, description, craft associated with the product, category, at all times shall be accurate and complete in all respects. The listing title, images and/or description of the product must not be misleading in any manner whatsoever and must describe the actual condition of the product. The images used for the product should be the actual images of the product and not copied from anywhere else. In case if you choose to use the listing services of CraftsBazaar Seller Support Group (CSSG), that support would be governed by the terms and policies of CraftsBazaar Seller Support Group (CSSG) and you agree to abide by the said terms. CSSG can, for a fee, help you in setting up your store, writing appropriate product description, photographs of the product to be used and also uploading all the information to the Website. In such a scenario, it will be your responsibility and you will be liable to verify and approve all such content of the product listing and under no circumstance will the company be liable for any misrepresentation in respect of the listed product. The Seller also acknowledges and agrees that the Company will have an exclusive right of the copyright of all images and content produced with the help of CSSG.

The Seller clearly mentions on the listing the locations, destination or countries that the Seller is unable to deliver. The Seller agrees to refund any amounts that the Seller may have received from the Buyer, if the product description does not match the actual condition of the product. The Seller understands and agrees that under no circumstances will the Company be liable for any misrepresentation in respect of the listed product.

    • Product Category & Craft

The Seller shall ensure to list its products in the appropriate category and sub-category as well as identify the craft associated with the product. The Company may, at its sole discretion, cancel the listing of such products.

    • Product Ownership

The Seller undertakes and confirms that the Seller is the legal owner of all products that the Seller lists on the Website and such products are free of any encumbrance, lien, mortgage and you have the absolute authority of the products listed on the Website. The Seller further agrees that the Seller will not engage in any unfair consumer practices or any such practices that are forbidden under applicable laws.

    • Product Pricing & Payment Method

The price of the product listed on the Website should include, wherever applicable, the delivery/shipping charges, insurance charges, and all applicable taxes. The Seller agrees that the price proposed on CraftsBazaar Website is not higher than the price proposed on any other Website if the said product is listed on such Website. Product pricing should in Indian Rupee and if the Buyer makes the payment in a currency other than the Indian Rupee, the cost of conversion and exchange rate variation shall be to the account of the Seller.

The Seller has the option to choose any of the payment options that are acceptable to the Seller and the Buyer will have the option to pay only by the payment options selected by you. If the Seller does not choose any preferred payment options, the Buyer will have to option to pay by any mode of payment provided on the Website and the Seller agrees to accept that mode of payment.

    • Product Sale

The sale of the product is considered done when a Buyer places an order for the product on the Website and after making the required payment using any of the payment options proposed by you in your listing and the title of the product passes on to the Buyer. The Seller acknowledges and confirms that the Seller will not refuse to sell the product or fail to deliver the product after the Company confirms the receipt of payment from the Buyer and the after the Company accepts the order. In the case of Payment on Delivery option, the sale is considered complete only after the Buyer had made the payment and the product is delivered

    • Payment Confirmation

As soon as the Company receives and verifies the receipt of the payment from the Buyer, the Company shall notify the Buyer and the Seller, by sending an email confirmation on the valid and registered email id, that the payment against the order has been received. In case of payment by Payment on Delivery, the Company shall notify the Buyer and Seller, by sending an email confirmation on the valid and registered email id, that the Buyer has committed to pay the Price by using the Payment on Delivery option.

    • Product Dispatch

In the case the Seller opts not to use the logistics services of the CraftsBazaar Seller Support Group (CSSG), the Seller is required to dispatch the products in the order to the Buyer within two days of receiving the Payment Confirmation from the Company. In case the Company asks, the Seller agrees to dispatch the products using the branded packaging material provided by the CraftsBazaar Seller Support Group.

The Seller agrees to dispatch the products using reputed courier service provider, which provides proof of dispatch and proof of delivery documentation and a copy of the same shall be provided to the Company and uploaded on the Website within three days of receiving the payment confirmation email from the Company. The Seller shall ensure that the dispatch details are accurate, duly authorized and no facts are misrepresented. The Seller will also send an invoice addressed to the Buyer for the products including the price along with the dispatch of the products ordered.

In case the Seller fails to upload the dispatch details on the Website within the prescribed time, the Company may, at its discretion cancel the order and refund the payment, if made to the Buyer. In the case of Seller availing the courier services of CraftsBazaar’s Seller Support Group (CSSR), the Company and/or it’s Logistics Partner shall be responsible for providing and uploading the dispatch details on the Website.

    • Product Delivery

It is the sole responsibility of the Seller to ensure that the products shipped are received by the Buyer in good condition and are not damaged for any reason whatsoever, irrespective of whether the delivery is made by the Seller’s Logistics Partner or the Company’s logistics Partner in the case of Seller opting to avail the services of CraftsBazaar’s Seller Support Group. The Seller further agrees to delivery the product with the delivery time mentioned in the product listing. The Company will not be liable to remit the payment to the Seller in the event of Buyer returning the damaged product or refusing to accept the delivery because of delayed delivery and raising a refund claim.

    • Solicitation

The Seller agrees not solicit Buyers to send you payments by any method not approved or provided for on the Website by the Company. The Seller also agrees not to provide any information such as a catalogue of your products in your listing or product packaging which will enable a Buyer to contact you outside the Website to buy such products directly from you instead of buying it from the listing on the CraftsBazaar.com.

Payment to Seller:

Seller acknowledges and agrees that the Price paid by the Buyer minus CraftsBazaar’s commission will be paid to the Seller contingent upon the following:

  • Buyer’s confirmation of the delivery of all the products in the order, or
  • There is no action by the Buyer on the Website regarding the receipt or non-receipt of the products ordered within seven days of the expiry of the Delivery time despite the confirmation of the Dispatch of products by the Seller to the Buyer, or
  • Buyer does not raise a refund claim within seven days of the expiry of the Delivery time.

The Company will make the payment, with respect to the products delivered and accepted by the Buyer, to the Seller vide check, demand draft or online bank transfer to Seller’s bank account within 15 days of Delivery and only after the payments received by the Company are verified and reconciled. The Company also reserves the right to keep on hold the payment to the Seller in case additional checks and verification is required.

The Company will make the payment, with respect to the products delivered and accepted by the Buyer, to the Seller vide check, demand draft or online bank transfer to Seller’s bank account within 15 days of Delivery and only after the payments received by the Company are verified and reconciled. The Company also reserves the right to keep on hold the payment to the Seller in case additional checks and verification is required.

The Company also reserves the right to refund the Order Value to the Buyer which the Company has withheld or continue to withhold the this payment and future payments if any of the following occurs:

  • Seller refuses to cooperative with the verification process and does not provide the required documents within the prescribed timeframe, or
  • Verification documents are incorrect, invalid or forged, or
  • Seller has not delivered the product or has delivered a different product to the Buyer, or
  • Seller has listed or delivered any prohibited or counterfeit product
  • Seller has violated any of the rules and policies of the Terms of Use and User Agreement, or
  • There is a charge back claim by the Buyer, or
  • There is a dispute between the Seller and the Buyer related to the Order, or
  • The Company is instructed by any statutory authority to withhold such payment to the Seller.

Indemnity:

Seller shall indemnify and hold harmless the Company, the Company’s parent, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by a Buyer or any third party or penalty imposed due to or arising out of your breach of these Terms or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party. 
You hereby expressly release the Company and/or it parent, its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

Governing Law and Jurisdiction:

These Terms of Use, policies, all rules and this agreement shall be governed and construed in accordance with the laws of India and the Courts in Bangalore shall have exclusive jurisdiction.

Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by the Company and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended time to time. The arbitration shall be held in Bangalore.

This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Please write to us at support@craftsbazaar.com for any further information and/or clarification of this User Agreement or for any other information with respect to your order.