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Policy For Buyers

This policy lists the conditions relating to the purchase of products on CraftsBazaar.com (Website). This Website is owned and operated by Primasource Products & Solutions Pvt. Ltd. (Company).

Buyer Contract:

All products and information displayed on CraftsBazaar.com constitute an "invitation to offer" and your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. You understand and accept that upon placing an order on CraftsBazaar.com you are entering into a legally binding and enforceable contract with the Seller to purchase the products from the Seller using any of the Payment Options provided on CraftsBazaar.com.

The Company reserves the right to accept or reject your offer. We will send a notification message, containing details of your order, to your valid and registered email address as soon as possible to confirm receipt of your order. The order confirmation email is an acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. Our acceptance of your order will take place when the product(s) have been dispatched to you. No act or omission of the Company prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

You agree and acknowledge that CraftsBazaar.com is only an online platform that enables you to purchase products listed on the website by the Sellers at the price indicated therein. You further agree and acknowledge that CraftsBazaar.com or the Company is only a facilitator for executing the transaction between you and the Seller and collection and remittance of the Order Value and is not and cannot be a party to or control in any manner of any transactions on the website.

Product Pricing and Availability:

It is our endeavor at CraftsBazaar.com to provide accurate product, pricing and availability information. However, as most of the Sellers are direct artisans and small manufactures, pricing and/or availability status errors may occur. The Company cannot confirm the price or the availability of a product until after your order is accepted. In the event that a product is listed at an incorrect price or with incorrect product or availability information, the Company shall have the right, at its sole discretion, either to modify the price of the product and contact you on your registered and valid email id for further instructions or to refuse or cancel the order and notify you on your registered email id of such cancellation, unless the product has already been dispatched.

In the event that the Company accepts your order the same shall be debited to your credit card account and a confirmation sent to you by email that the payment has been processed. The payment may be processed prior to the dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.

Payment Methods:

You can make the payment for the product through the available options provided on the website i.e. electronic payment, credit card or cash on delivery, wherever applicable. You will receive an email confirmation on your registered email id when the payment has been received.

You agree and confirm that the credit card details provided by you for making purchases on CraftsBazaar.com will be correct and accurate and you shall not use the credit card, which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card details when making payment on CraftsBazaar.com.

The Company reserves the right to refuse to process the order from Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with the Company or breach/ violation of any applicable law or any charges imposed by the Issuing Bank. The Company also reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Website fraudulently. The Company reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Dispatch and Delivery:

You will be notified on your registered email id of the dispatch details. Delivery estimates for each product are provided on website. Please note that dispatch and delivery estimates are only estimates and may vary as the case may be. They are not guaranteed dispatch or delivery dates. As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable.

You shall immediately notify the Website upon delivery or non-delivery within the estimated time period provided. If you fail to provide such confirmation of receipt or non-receipt of a product within 10 days of expiry of the Delivery time provided, it shall be construed as a deemed delivery in respect of that order and the price shall not be refunded.

You also agree and confirm that in the event that a non-delivery occurs on account of wrong address or other information provided by you, any extra cost incurred by the Company for redelivery shall be claimed from you.

Refund:

You are entitled to claim a refund of the order value within 10 days of expiry of the Delivery time, including any extension thereof, if you do not receive the delivery of the ordered products within the time period agreed in the Transaction. In the event you do not raise a refund claim using the Website within the prescribed time you shall be ineligible for a refund.

If you do not receive a product shipped to you on account of providing inadequate or inaccurate address or your non-availability at the address provided or failure to make requisite payment at the time of delivery, the order will be cancelled and the item will be returned to the Seller and the Company and the Seller will be entitled to recover reasonable compensation for services provided and costs incurred for shipping, handling, couriering, processing your order and any other services provided to you.

In cases where the delivery was made within the stipulated time but the product is not as described in the listing, you are entitled to claim a refund for the entire Product Price paid within four days of the delivery. If such refund claim is raised by the Buyer, the Seller has the option to disagree to the same, in which case the Company may put the refund claim on hold for verifications. The Company may contact the Buyer and the Seller for the purposes of verification. As a result of such verification, the refund claim may either be accepted or rejected by the Company in its sole discretion, which shall not be disputed by the both the parties. If the refund claim is accepted then the Product Price will be refunded to the Buyer.

Taxes:

The Buyer shall be responsible for payment of all fees/costs/charges associated with the purchase of products from CraftsBazaar.com and the Buyer agree to bear any and all applicable taxes/VAT, octroi, cesses etc. levied thereon and to pay the same to the courier company even though the website product listing does not specifically mention such octroi, taxes or levy.

Consent and Privacy Policy:

The Privacy Policy as notified on this site governs the use of CraftsBazaar.com. By using this Website and/or by providing your personal information and data, you consent to the collection and use of such information on the Website and the Company.

The personal information and data provided to us by you during the course of usage of this Website will be treated as strictly confidential and in accordance with the Privacy Notice and applicable laws and regulations.

The Company may communicate with you by e-mail, SMS, phone call or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mail or phone calls from us with respect to your order.

The Company does not sell or rent or otherwise disclose your personal information to third parties for their marketing purposes without your explicit consent and the Company only uses your information in the manner described in the Privacy Policy. If you do not agree to your Information being transferred or used in this way please do not use the Website

Disclaimer:

This website is only an online platform that enables you to purchase products listed on the website at the price indicated therein and/or enables you to list your products for sale at a price decided by you. You further agree and acknowledge that CraftsBazaar.com or the Company is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the website.

Users acknowledge and understand that all commercial and contractual terms are offered by and agreed to between Buyers and Sellers alone as per bipartite contractual obligations. The commercial and contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to items listed for sale. The Company does not have any control and neither does it determine or advise or in any way involves itself in the offering or acceptance of such commercial and contractual terms between Buyers and Sellers.

Users further acknowledge and undertake that they are using the services provided by the website and transacting at your own risk and are using their judgment before entering into any transactions through the website. We shall neither be liable nor responsible for any actions or inactions of Sellers nor any breach of conditions, representations or warranties by the Sellers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the Sellers of the products.

The Company shall not be liable for any errors or omissions whether on behalf of itself or third parties. The Company does not make any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product information, specifications, description) on the website. All content, information, software, products, services and related graphics are provided on this website, as is, without warranty of any kind. The Company does not implicitly or explicitly support or endorse the sale or purchase of any products on the website. At no time shall any right, title or interest in the products sold through or displayed on the website vest with the Company nor shall the Company have any obligations or liabilities in respect of any transactions on the website.

The Company shall not responsible for unsatisfactory or delayed performance of Sellers or damages or delays as a result of items being out of stock, or otherwise unavailable. All items offered by Sellers are only for a restricted time and only for the available supply as offered by Sellers.

Users acknowledge and understand that the Company lists large number of products for sale offered by Sellers on CraftsBazaar.com and it is therefore, not possible for the Company to be aware of the content of each product listed for sale or each comment or review that is published and cannot control the information provided by other Users, which is made available on CraftsBazaar.com notwithstanding the Company's reasonable efforts.

In no event shall the Company, its affiliates or its suppliers, and service providers be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising (in any manner whatsoever, including but not limited to negligence) out of or in connection with the Website, services provided by the Logistics Partner or any other services.
The Company liability in any circumstance is limited to the amount of charges/ fees, if any, paid by the User to the Company. The Company, its associates, affiliates and service providers and technology partners make no representations or warranties about the accuracy, reliability, completeness, and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the Website or the Logistics Partner or Electronic Payment Facility will be error free and/or uninterrupted. The Company provides no guarantee to its Users in respect of the products sold on the Website.

The Company will not be held responsible for any delay or failure to comply with its obligations under these Terms of Use if the delay or failure arises from any cause, which is beyond its reasonable control.

Indemnity:

User of CraftsBazaar.com shall indemnify and hold harmless the Company, the Company’s parent, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms of Use or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party. 
You hereby expressly release the Company and/or it parent, its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

Breach:

In the event, an User breaches any of the provisions of the Terms of this Agreement including any of the rules and policies, documents, terms and conditions; the Company is unable to verify or authenticate any information provided by you; the Company believes that your actions may cause legal liability to the Company, other Users or yourself, the Company may at its sole discretion take such action as it deems fit including but not limited to cancellation of the Transaction or payments made, limit your activity, immediately remove your information or listings, or end your listing, warn other Users of your actions, and/or refuse to provide you with access to the Website or initiate any legal action it may deem fit.

Governing Law and Jurisdiction:

These Terms of Use, policies, all rules and this agreement shall be governed and construed in accordance with the laws of India and the Courts in Bangalore shall have exclusive jurisdiction.

Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by the Company and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended time to time. The arbitration shall be held in Bangalore.

This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Please write to us at support@craftsbazaar.com for any further information and/or clarification of this User Agreement or for any other information with respect to your order.